As organizations move toward digital health – and CIOs wrap their heads around concepts as complex as application rationalization – it’s becoming clear that the role is more about relationship management than ever before, according to our panelists.
As healthcare organizations face mounting pressures, it’s not enough to merely pledge to do better. Leaders need to do walk the walk, whether it means improving processes, creating efficiencies, or focusing more on professional development.
Unlike in years past, the topic that seemed to resonate most with CIOs and other healthcare IT leaders didn’t involve technology or budgets, but rather, those who use it to provide care, says Kate Gamble.
Whether it was increasing optimization after a major implementation, driving toward digital health, or uncovering inefficiencies, healthcare IT leaders had some big goals – and big successes – in 2019.
Requests that come to IT late in the game can be extremely frustrating. But if managed correctly, they can be a “golden opportunity” for increased understanding and more productive relationships, says CIO Nicholas Szymanski.