Without a set of agreed-upon guidelines that are followed and reviewed throughout the life of a project – and even after it’s completed – there’s little hope for a successful user experience, says Craig Joseph, MD.
If leaders don’t understand an IT request, or especially, the rationale behind it, you need to ask why – and keep asking until you’re satisfied with the answer, says Craig Joseph, interim CMIO at El Camino Hospital.
Undergoing comprehensive EHR training is like eating vegetables – those who do it are better off. So why is it so difficult to get physicians to eat up? Craig Joseph, interim CMIO at El Camino Hospital, explores this enigma.
Can the same methods “secret shoppers” use to improve the patient experience be leveraged by those who support EHRs and other technology used by clinicians every day? Yes – if done right, says CMIO Craig Joseph.
We know that the documentation experience is far from perfect, but when users find them to be “poorly designed, unnecessary, or just plain stupid,” it’s time to make some changes, says CMIO Craig Joseph.