When you’re in the middle of a true emergency – which, let’s face it, we are – healthcare providers need to “do what’s right by the patient, by the doctor, by the nurse, and by society as a whole,” says Dr. Craig Joseph. And that might include breaking some rules.
No one wants to be asked the same question twice (or more), but when it can provide some extra clarification – particularly when it comes to patient complaints – it can make all the difference, says Dr. Craig Joseph in this piece.
There are several issues that can be solved through customer relationship management solutions, but in some cases – especially those involving physicians who are struggling with EHRs – maybe a personalized approach is better, says Dr. Craig Joseph.
When IT and clinical leaders find themselves in a difficult situation and none of the usual tricks has worked, the best thing to do is nothing – at least, until you’ve had time to think, says Craig Joseph, interim CMIO at El Camino Hospital.
Believe it or not, mobile apps and EHR modules “are not the solution to all problems we face in healthcare,” says Craig Joseph, interim CMIO at El Camino Hospital, who makes a case for training, standardization, and communication.