Technology doesn’t always have to get in the way. In fact, when leveraged appropriately, it can help providers get to know patients on a more personal level and provide a better experience, says Hal Baker, Chief Digital & Information Officer at WellSpan Health.
Without a set of agreed-upon guidelines that are followed and reviewed throughout the life of a project – and even after it’s completed – there’s little hope for a successful user experience, says Craig Joseph, MD.
It’s no longer acceptable for go-lives to be pushed back by weeks or months due to unpreparedness, says Sue Schade. In this post, she talks about how GLRAs can “ensure all issues and risks are surfaced and addressed” before the big day.
Before any major project can be launched, there are “core fundamental and foundational processes” that need to be established, says CIO Tom Barnett. At URMC, it started with creating an IT Service Management team.
Although Atul Gawande’s recent article brought much-needed notoriety to the topic of EHR usability, it missed the boat when it came to educating the public about the critical role of clinical informatics, says Dirk Stanley.