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The idea that dumping of all our patients’ data into a magic lake will yield the knowledge we’re all seeking isn’t just ridiculous — it’s dangerous, says Dr. Craig Joseph, who likens it to “pouring crude oil in your car and expecting it to run.”
When you’re in the middle of a true emergency – which, let’s face it, we are – healthcare providers need to “do what’s right by the patient, by the doctor, by the nurse, and by society as a whole,” says Dr. Craig Joseph. And that might include breaking some rules.
While leaders are strategizing around how to manage the COVID-19 outbreak, healthcare IT teams are feverishly working behind the scenes to ensure informaticists can code appropriately, says Dr. Craig Joseph.
No one wants to be asked the same question twice (or more), but when it can provide some extra clarification – particularly when it comes to patient complaints – it can make all the difference, says Dr. Craig Joseph in this piece.
There are several issues that can be solved through customer relationship management solutions, but in some cases – especially those involving physicians who are struggling with EHRs – maybe a personalized approach is better, says Dr. Craig Joseph.
When IT and clinical leaders find themselves in a difficult situation and none of the usual tricks has worked, the best thing to do is nothing – at least, until you’ve had time to think, says Craig Joseph, interim CMIO at El Camino Hospital.
Believe it or not, mobile apps and EHR modules “are not the solution to all problems we face in healthcare,” says Craig Joseph, interim CMIO at El Camino Hospital, who makes a case for training, standardization, and communication.
Whether you’re talking about baby boomers or millennials, all physicians have one thing in common: they want technology that works, says Craig Joseph, interim CMIO at El Camino Hospital.
Without a set of agreed-upon guidelines that are followed and reviewed throughout the life of a project – and even after it’s completed – there’s little hope for a successful user experience, says Craig Joseph, MD.
If leaders don’t understand an IT request, or especially, the rationale behind it, you need to ask why – and keep asking until you’re satisfied with the answer, says Craig Joseph, interim CMIO at El Camino Hospital.
