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When IT and clinical leaders find themselves in a difficult situation and none of the usual tricks has worked, the best thing to do is nothing – at least, until you’ve had time to think, says Craig Joseph, interim CMIO at El Camino Hospital.
Believe it or not, mobile apps and EHR modules “are not the solution to all problems we face in healthcare,” says Craig Joseph, interim CMIO at El Camino Hospital, who makes a case for training, standardization, and communication.
Whether you’re talking about baby boomers or millennials, all physicians have one thing in common: they want technology that works, says Craig Joseph, interim CMIO at El Camino Hospital.
Without a set of agreed-upon guidelines that are followed and reviewed throughout the life of a project – and even after it’s completed – there’s little hope for a successful user experience, says Craig Joseph, MD.
If leaders don’t understand an IT request, or especially, the rationale behind it, you need to ask why – and keep asking until you’re satisfied with the answer, says Craig Joseph, interim CMIO at El Camino Hospital.
