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Investing heavily in go-live support, laying the right groundwork, and having the right people in place are all critical to the success of a major initiative. But perhaps the most important component, said Jordan Ruch, CTO of RWJBarnabas Health, is the ability to “adapt to, and highly function throughout, periods of transformation.”
Forget the bells and whistles; artificial intelligence should be about “trying to meet people in the trenches with business solutions that solve problems,” said our panelists, who discussed the keys to buy-in with AI and ML, the pitfalls to avoid, and why the people piece is so critical.
In this podcast, Scott MacLean talks about how MedStar is carrying out its post-Covid strategy, the “never-ending battle” to keep systems upgraded and refreshed, and why the digital front door is about so much more than a portal.
By implementing a fluid strategy, rather than a 5-year plan, organizations are able to pivot quickly and reallocate resources based on changing needs, said Bradd Busick, CIO at MultiCare Health System. “That’s the magic in this process.”
As a leader, the one thing you never want to say is, “I can’t do that,” said Jesse Fasolo, CISO at St. Joseph’s Health. In a recent interview, he talked about the importance of a solid infrastructure, why frameworks are critical, and how he has been able to step “two steps ahead.”
