“Never underestimate the need for training and support,” said our panelists during a recent discussion. And it’s not just about “the points and clicks”; training should be continuous, it should be offered in different formats, and it should be embedded into the workflow.
In this podcast, Scott MacLean talks about how MedStar is carrying out its post-Covid strategy, the “never-ending battle” to keep systems upgraded and refreshed, and why the digital front door is about so much more than a portal.
Even with tighter processes in place at most organizations for reviewing customization requests, it’s critical to have a solid strategy for testing any changes made to software, said our panelists during a recent webinar.
The delicate balance healthcare IT leaders face during the COVID-19 pandemic? Deciding how much change can be absorbed at once, says Chuck Christian, who talks about the strategy his team has adopted.
Although some CIOs might dread conversations with clinical leaders asking for new EHR functionalities, J.D. Whitlock welcomes it — because it’s much better than the alternative.