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“Never underestimate the need for training and support,” said our panelists during a recent discussion. And it’s not just about “the points and clicks”; training should be continuous, it should be offered in different formats, and it should be embedded into the workflow.
As more organizations consider cloud migration, leaders are finding that threat intelligence can play a critical role in securing data – but that’s not “where the magic happens,” said panelists Sahan Fernando, Chris Akeroyd and Chris Bowen during a recent panel discussion.
For CIOs and other leaders, one of the biggest challenges is fully optimizing EHRs without placing even more strain on end users. “We’re trying to strike a balance,” said our panelists during a recent discussion.
Oftentimes the root of clinician satisfaction isn’t the technology itself, but rather, how it was deployed, said Terri Couts, CIO at The Guthrie Clinic. Resolving it requires “getting out and talking to individuals and understanding” their concerns.
As IT teams transitioned to remote or hybrid models, CIOs were forced to rethink their strategies for providing consistent training and support, according to our panelists. “It’s been a big lift from multiple perspectives.”
