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For CIOs and other leaders, one of the biggest challenges is fully optimizing EHRs without placing even more strain on end users. “We’re trying to strike a balance,” said our panelists during a recent discussion.
Oftentimes the root of clinician satisfaction isn’t the technology itself, but rather, how it was deployed, said Terri Couts, CIO at The Guthrie Clinic. Resolving it requires “getting out and talking to individuals and understanding” their concerns.
As IT teams transitioned to remote or hybrid models, CIOs were forced to rethink their strategies for providing consistent training and support, according to our panelists. “It’s been a big lift from multiple perspectives.”
