As complex as healthcare IT may seem, it all boils down to one concept: identifying the most pressing needs, and removing the barriers that exist, according to NewYork-Presbyterian leaders Daniel Barchi and Peter Fleischut.
Although the ultimate goal of tools like telemedicine is to reimagine the patient experience, it can also help broaden staff members’ skill sets and make them feel “more empowered,” according to NewYork-Presbyterian’s leaders.
When it comes to achieving success as a CIO, the learning curve is actually more like a circle, according to Liz Johnson, Marc Probst, and Daniel Barchi, who shared their experiences during a recent webinar.
One of the most valuable assets CIOs can bring – especially those who have worked outside of the provider space is an understanding of “what works and what doesn’t work,” says Erik Pupo.
The CIO’s job isn’t to try to make every customer happy. It’s to make sure everyone’s voice is heard and their questions are answered, says Erik Pupo.