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Although Jackie Robinson courageously broke Major League Baseball’s color barrier in 1947, the fight for equality was just beginning for the civil rights advocate – and continues to impact leaders today.
“We can’t be casual about it anymore.” In this podcast, Rick Evans, CXO at NewYork-Presbyterian talks about how his team is working to reduce care disparities, remove racial bias from protocols, and leverage data to better understand patients.
At its core, patient experience is about helping people “communicate efficiently and effectively,” says Rick Evans, CXO at NewYork-Presbyterian. In this podcast, he talks about how his team has continued to work toward that goal despite PPE and other Covid-related challenges.
