As complex as healthcare IT may seem, it all boils down to one concept: identifying the most pressing needs, and removing the barriers that exist, according to NewYork-Presbyterian leaders Daniel Barchi and Peter Fleischut.
Although the ultimate goal of tools like telemedicine is to reimagine the patient experience, it can also help broaden staff members’ skill sets and make them feel “more empowered,” according to NewYork-Presbyterian’s leaders.
With more than 1,400 patients enrolled in six months, NewYork-Presbyterian’s telemedicine program is off to a hot start. What has been the key to its success? Focusing on these five critical elements, say Peter Fleischut and Daniel Barchi.