With rural health status still lagging behind dramatically, perhaps it’s time to “start thinking beyond driving shareholder value,” and start thinking about customer value, noted Patrick Woodard, MD, Chief Digital Officer at Methodist Le Bonheur Healthcare.
For health systems, respecting patient autonomy and fostering trust is paramount. But when it comes to adolescents – and elderly patients with healthcare proxies – it can be too hard to do the right thing, says Patrick Woodard, MD.
One way to improve patient experience? Stop measuring by asking whether the consumer “had their medications explained and if they understand their care,” says Dr. Patrick Woodard, who shares his thoughts in this blog.
The upside of the Covid-19 pandemic that no one is talking about? The challenges many patients have had in getting a vaccine are highlighting the complexities of the US healthcare system, says Kate Gamble, who shares her own story.
Providing a better consumer experience can’t happen until leaders are able to break down barriers such as connectivity, says CMIO Patrick Woodard in this podcast. “We have to think about it from the lowest common denominator.”