There’s nothing wrong with having a Type A, “go-getter” personality – in fact, it can be quite beneficial. The problem is when we undervalue those with a more laid-back view, says Kate Gamble.
It Takes All Types
The Other Victims of Burnout
Healthcare has a big problem, and it involves the workforce that touches patients – literally – every day, and can make or break their experience, says Kate Gamble.
Where There’s Smoke
Sadly, we can’t always rely on truth in advertising – and certainly not when it’s coming from the manufacturers of addictive products. But we also don’t have to sit back and take it, especially when it’s a public health issue, says Kate Gamble.
Love, Hate, and the Evolution of Patient Experience
Whether you’re a technophile, a technophobe, or somewhere in between, all patients have needs and expectations when it comes to engagement, says Kate Gamble. The trick, of course, is figuring out how to meet them.
Removing the Mask
When you’re able to see someone – to really see them – you’re giving them validation to feel the way they feel, and permission to be genuine, says Kate Gamble. And it starts by learning how to listen.
