For a number of healthcare IT leaders, serving in the Armed Forces instilled core values such as loyalty discipline, and a solid work ethic that have benefited them immensely in their current roles.
Although motivating the staff and being able to translate IT speak are critical attributes in CIOs, perhaps the most important is “being transparent with the resources you’re given,” says William Walders, who talks about his experience.
When stepping into an IT environment where things have been “bolted on,” a CIO’s first priority should be to “create a framework for service requests, and improve communication among departments,” says William Walders.
The first step toward becoming a digital-centric organization? Creating a roadmap detailing “how we’re going to enable consumers to drive their own healthcare, improve access, and provide ease and convenience,” says CIO William Walders.