For healthcare organizations, it’s not about trying to replicate what Amazon has done for the consumer experience, but rather, taking pages from the book that has been so successful, according to Adrin Mammen and Sri Bharadwaj.
The eligibility criteria are constantly changing, anxiety is rampant, support teams are already drained — and those are just some of the issues with distributing the Covid-19 vaccine, said our panelists during a recent discussion.
By fast-tracking digital health solutions, the pandemic has inadvertently forced organizations to “really look at the data,” and make sure it’s actionable, accessible, and sustainable enough to drive the industry forward, said our panelists.
The pandemic undoubtedly helped accelerate Franciscan Health’s virtual care journey, but several other components also played key roles, said Chuck Christian and Sri Bharadwaj, who discussed the organization’s experience.
The rise of digital health has transformed the patient experience; however, it has also resulted in increased security risks, according to our panelists, who discuss the importance of collaboration in safeguarding patient data.