It’s not just about improving patient flow; by implementing location-based intelligence, Oregon Medical Group is able to point to the data and “provide real information upon which to make a meaningful decision,” according to our panelists.
If you rely solely on anecdotal evidence to measure user satisfaction, you’re missing out, says Lee Milligan, who talks about how his team is leveraging data to improve workflow and deliver a better customer experience.
The best way to craft an effective strategy going forward? By assessing the current state and identifying key areas for improvement, says Asante CIO Lee Milligan, whose team is focused on providing exceptional customer service and ensuring reliability.
One of the most challenging – and most important – aspects of leadership is knowing when to “go full throttle” with an initiative, and when to back off and listen to the concerns of others, says CIO Nicholas Szymanski.
Let’s face it – when you don’t see patients on a daily basis, it’s extremely difficult to understand how technology impacts their experience. So what can CIOs do? Bring the two groups together, says Zafar Chaudry, MD, CIO at Seattle Children’s.