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“We don’t need heroes. We people doing normal things well all day, every day.” In this interview, William Walders talks about the value of “brilliant at the basics,” how his team is eliminating technical debt, and how they celebrate moving away from legacy systems.
Digital initiatives are more about workflow than anything else, says Tom Barrett. In this podcast, he talks about the progression of the CIO role, what it takes to drive change, and how he has made himself available to his team during the pandemic.
It’s not just about improving patient flow; by implementing location-based intelligence, Oregon Medical Group is able to point to the data and “provide real information upon which to make a meaningful decision,” according to our panelists.
If you rely solely on anecdotal evidence to measure user satisfaction, you’re missing out, says Lee Milligan, who talks about how his team is leveraging data to improve workflow and deliver a better customer experience.
The best way to craft an effective strategy going forward? By assessing the current state and identifying key areas for improvement, says Asante CIO Lee Milligan, whose team is focused on providing exceptional customer service and ensuring reliability.
One of the most challenging – and most important – aspects of leadership is knowing when to “go full throttle” with an initiative, and when to back off and listen to the concerns of others, says CIO Nicholas Szymanski.
Let’s face it – when you don’t see patients on a daily basis, it’s extremely difficult to understand how technology impacts their experience. So what can CIOs do? Bring the two groups together, says Zafar Chaudry, MD, CIO at Seattle Children’s.
Whether the goal is to leverage to streamline operations or improve customer experience, digital transformation efforts must be part of a holistic effort with representation from different departments, says David Chou.
Contrary to what some believe, allowing people to work remotely can actually boost productivity, says Kate Gamble, who finds it to be ‘liberating.’
From security breaches to caregiver burnout, there are countless obstacles facing CIOs. But there are also countless opportunities to advance organizations – and care – forward, says David Muntz.
