While funding and staffing for IT security teams may not be on the rise, the number of third-parties that health systems are using – and thus the number of potential attack vectors into those health systems – is, leaving CISOs in the unenviable position of having to figure out how to more with less, says Alfonso Powers, CISO at Asante. To accomplish that, he’s looking at automation and other technologies. In this interview with healthsystemCIO Founder and Editor-in-Chief Anthony Guerra, Powers goes into detail on how he manages third-party risk, his experiences navigating a ransomware event, and how he tries to ensure a healthy work/life balance for him and his team.
Part of being a good leader is delivering “clarity of purpose and clarity of work,” even when it means having difficult conversations, said Lee Milligan, MD. As he prepares to leave his role at Asante, he sheds some light on some of his most valuable takeaways.
As CIO of a multihospital system, Lee Milligan, MD, has had enough experience to categorize vendors into three buckets: transactional vendor, partner vendor, and transactional vendor masquerading as a partner. In this blog, he explains how he arrived at the theory, and whether it still holds true.
It’s only natural for physicians to question why they chose their specialty, and whether all of the challenges are worth it – until an extraordinary experience brings them back, says Dr. Lee Milligan, who shares one of his own experiences.
As consumer expectations continue to shift, CIOs find themselves in the difficult position of having to keep an eye toward the future without losing sight of the present, said Aaron Miri and Lee Milligan during a recent panel discussion.
If you rely solely on anecdotal evidence to measure user satisfaction, you’re missing out, says Lee Milligan, who talks about how his team is leveraging data to improve workflow and deliver a better customer experience.
The best way to craft an effective strategy going forward? By assessing the current state and identifying key areas for improvement, says Asante CIO Lee Milligan, whose team is focused on providing exceptional customer service and ensuring reliability.
Perhaps the biggest priority for a new CIO – particularly one with limited financial experience – is to “understand your numbers well, and understand how things are calculated,” says Lee Milligan, MD, who recently took on the role at Asante.
When the root cause of physician burnout isn’t identified and addressed, the entire health system is placed at risk, says Lee Milligan, MD, who shares the highlights from a recent Tweetchat on the topic.
If we want to make EHRs more user-friendly, it’s not enough for clinicians simply to be engaged in the process, says Dr. Lee Milligan. They must be the ones leading the way, from design to training.