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Ten years after going live with Epic, UCLA Health is now focused on “supporting the research community and building a bridge” to better connect research and clinical practice, said Ellen Pollack. During a recent interview, she talked about her team’s constant optimization efforts, the path that took her from nurse to CIO, and the “special skillset” it takes to become an informatics leader.
So much of the CNIO role is focused on change management, according to our panelists, who talk about the challenge they face in incorporating change in ways that add value and support workflow.
They may have taken different paths to get there, but Patty Sengstack, Ellen Pollack and Trish Gallagher face the same challenges in the CNIO role, from communication breakdowns to saying ‘no.’
