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“Before you deliver the tool to your end user, you need to be sure you understand your end user,” says CT Lin, MD, CMIO at UCHealth. In this piece, he talks about his team is working to accomplish this by leveraging EHR Sprints.
As researchers pour through Covid-19 data, trends are beginning to surface that may provide answers – particularly when it comes to patient messaging. However, there are still plenty of questions, according to CT Lin, MD, CMIO at UCHealth.
The key to providing feedback is to frame responses in a way that allows your recipient to hear something positive, followed by a “neutrally posed concern,” and a tentative suggestion, said CT Lin, MD, who shares lessons learned during a recent workshop.
After analyzing the data, we know that Covid-19 testing has increased – but not enough. We know that overall visit volume is way down, and symptoms are decreasing. But what does that actually tell us? CT Lin, MD, does some digging.
Hospitals are short-staffed and families want answers — so what can leaders do? Assign liaison roles to nurses on leave, enabling them to share the burden of patient care with bedside nurses, while minimizing the risk of exposure, says CT Lin, MD.
