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The key to providing feedback is to frame responses in a way that allows your recipient to hear something positive, followed by a “neutrally posed concern,” and a tentative suggestion, said CT Lin, MD, who shares lessons learned during a recent workshop.
After analyzing the data, we know that Covid-19 testing has increased – but not enough. We know that overall visit volume is way down, and symptoms are decreasing. But what does that actually tell us? CT Lin, MD, does some digging.
Hospitals are short-staffed and families want answers — so what can leaders do? Assign liaison roles to nurses on leave, enabling them to share the burden of patient care with bedside nurses, while minimizing the risk of exposure, says CT Lin, MD.
Providing quality care during a telemedicine encounter is about much more than just the technical aspects, says CT Lin, MD, who offers advice on how to more effectively communicate and build relationships with patients virtually.
Although it was a pandemic that served as the catalyst for virtual care visits to take off, what’s just as critical is the fact that organizations like UCHealth already had the key pieces in place, said CMIO CT Lin.
