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Even for organizations that have been using Epic for years, there’s often still confusion among users as to what it can or cannot do, according to CT Lin, MD, CMIO at UCHealth0, who created a chart to help provide some clarity.
As IT teams transitioned to remote or hybrid models, CIOs were forced to rethink their strategies for providing consistent training and support, according to our panelists. “It’s been a big lift from multiple perspectives.”
For providers, there’s nothing more frustrating than encountering “a missing step” while caring for a patient, says Dirk Stanley, MD, CMIO at UConn Health. In this interview, he talks about how creating Blueprints Before Build can prevent it from happening.
Will the presence of large cloud tech vendors – along with the barrage of digital apps focused on improving clinician efficiency – spell doom for EHRs? It could, unless vendors are willing to shift in a different direction, says Mike Davis, citing information from a Forbes article.
One of the most common mistakes organizations make when implementing EHRs is to provide training only at go-live, said Dan Nigrin, MD, CIO at MaineHealth, in a recent interview. “These systems are changing; they’re not static.”
Optimization isn’t a one-time thing; it’s an “ever-present project for us to continue to make the system more efficient, make it more user-friendly and take advantage of all of the features and functionality it has to offer,” says CIO Tom Kurtz.
One of the positives of having an integrated EHR platform? Rather than pushing back an implementation because of the pandemic, NewYork-Presbyterian was able to move theirs up, said CIO Daniel Barchi in a recent interview.
If managing an enterprise EMR is, in fact, like owning a closet, then it’s critical that everything is labeled correctly, says CMIO Dirk Stanley, and that means having “the appropriate level of granularity and accurate clinical terminology.”
Clinician training isn’t enough; if healthcare organizations want to optimize systems – and increase satisfaction – there are three levels that must be leveraged, and they must be leveraged in conjunction with one another, stated Warren Whitford and Colin Buckley of KLAS.
“Before you deliver the tool to your end user, you need to be sure you understand your end user,” says CT Lin, MD, CMIO at UCHealth. In this piece, he talks about his team is working to accomplish this by leveraging EHR Sprints.
