One of the most common mistakes organizations make when implementing EHRs is to provide training only at go-live, said Dan Nigrin, MD, CIO at MaineHealth, in a recent interview. “These systems are changing; they’re not static.”
Optimization isn’t a one-time thing; it’s an “ever-present project for us to continue to make the system more efficient, make it more user-friendly and take advantage of all of the features and functionality it has to offer,” says CIO Tom Kurtz.
One of the positives of having an integrated EHR platform? Rather than pushing back an implementation because of the pandemic, NewYork-Presbyterian was able to move theirs up, said CIO Daniel Barchi in a recent interview.
If managing an enterprise EMR is, in fact, like owning a closet, then it’s critical that everything is labeled correctly, says CMIO Dirk Stanley, and that means having “the appropriate level of granularity and accurate clinical terminology.”
Clinician training isn’t enough; if healthcare organizations want to optimize systems – and increase satisfaction – there are three levels that must be leveraged, and they must be leveraged in conjunction with one another, stated Warren Whitford and Colin Buckley of KLAS.