Whether the goal is to leverage to streamline operations or improve customer experience, digital transformation efforts must be part of a holistic effort with representation from different departments, says David Chou.
The most common mistake made when expanding a business? Underestimating the need to have staff hired and trained long before new customers walk in the door, says Anthony Guerra, relating a recent conversation.
Health systems have lagged far behind in the pursuit of strategic partnerships, but that’s about to change, says Robert Sundelius, who believes it start with creating the right “doorways.”
As more consumers start using mobile apps to manage health conditions, it’s become increasingly important for providers to be educated on what’s out there, says Dr. John Halamka, who breaks down some of the top offerings.
While there were several topics that resonated with CIOs and other healthcare IT leaders in the past year, there was one that clearly dominated the field, says Kate Gamble.