For healthcare organizations, it’s not about trying to replicate what Amazon has done for the consumer experience, but rather, taking pages from the book that has been so successful, according to Adrin Mammen and Sri Bharadwaj.
As care providers become more comfortable with telehealth, the bar is being raised in terms of expectations, according to Adam Cherrington and Dan Czech of KLAS. “They want to shop around and see what can best meet their needs.”
With its innovative Field Paramedic and hospital-at-home programs, Circle Health is creating new models that strive to provide right level of care for patients, at the right time, according to Emily Young, VP of Population Health and Transformation.
Once an end goal has been established – which, in University Hospitals’ case, is improving patient access – sometimes the best strategy is to work backwards, said CIO Robert Eardley in this podcast interview.
By fast-tracking digital health solutions, the pandemic has inadvertently forced organizations to “really look at the data,” and make sure it’s actionable, accessible, and sustainable enough to drive the industry forward, said our panelists.