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One of the most critical components in making digital health a permanent part of the organization’s strategy? Smoothing out the workflow for clinicians to the point where they don’t think of it as a ‘virtual visit,’ but simply a patient visit, says Pam Landis.
When it comes to digital engagement, the objective is to make access to care easier, no matter which method consumers use, said Pamela Landis in this podcast interview. “The doorway they come in shouldn’t matter.”
As organizations reopen, leaders must be willing to prioritize based on where the organization is today – not where it was before Covid-19, said our CIO panelists in a recent webinar. “You have to look at things based on the new normal.”
The two key components of leading through a crisis? Set a clear direction, and “create an environment where people feel comfortable expressing concerns,” said CIO David Reis, who talked about his team’s efforts at Hackensack Meridian Health.
By implementing a process in which all employees – from food service to C-suite leaders – can present ideas and receive feedback, Hackensack Meridian is creating a culture of innovation, says Dr. Andrew Pecora.
It’s not just about planning for the future; CIOs have to bring “a certain energy and velocity to the conversation, because the change is relentless and the pace is increasing,” says David Reis.
One way in which CIOs can attain the ultimate goal of providing IT solutions that are scalable, sustainable and cost-effective? By choosing partners – not vendors, says David Reis.
