For healthcare organizations, it’s not about trying to replicate what Amazon has done for the consumer experience, but rather, taking pages from the book that has been so successful, according to Adrin Mammen and Sri Bharadwaj.
A health system can offer the coolest patient engagement tools around, but without the right workflows and infrastructure, it can become “a new version of the same aggravation,” says CIO Christopher Timbers.
Health IT leaders can’t deliver a perfect EHR system – there are always going to be issues. What you can do, says CIO Christopher Timbers, is engage with users to work through them.
Healthcare IT leaders have a choice: you can resist the changes brought on by the evolution in technology and consumer demand, or you can find ways to deliver better solutions, says CIO Michael Saad.
In this digital age, few things can be more frustrating – and yet, more enlightening – than having to spend a chunk of time without access to your smartphone, says Sue Schade, who shares a recent experience.