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The goal is the same: to improve the delivery of care. But how IT and clinicians believe it can be achieved – and what they perceive to be the key obstacles – can be as different as night and day. So how can leaders close the gap?
When users have a much better experience with technology at home than they do in the care setting, that’s a problem, says Dr. Zafar Chaudry. In this interview, he talks about how his team is shifting the model to “provide more self-service.”
Perhaps the most important advantage of having already been through an Epic implementation? You’ve already learned “what the cycles and trends are,” and know how to navigate them, says CIO Debbie Cancilla.
Make no mistake, patient experience isn’t a passing trend. In fact, for organizations that want to remain competitive – and health IT leaders who want to remain relevant, it has become a core strategic objective, says Kate Gamble.
The most exciting – and at the same time, most intimidating – part of being a health IT leader today? The pressure to deliver technologies that will improve the patient’s experience, says CIO Christopher Timbers.
