A health system can offer the coolest patient engagement tools around, but without the right workflows and infrastructure, it can become “a new version of the same aggravation,” says CIO Christopher Timbers.
Sometimes all it takes is a simple question – ‘Did you know this was happening?’ – to close the gap between senior executives and those on the front line, and help determine the best possible solutions, says CIO Aaron Miri.
The more pressures physicians face, the less they’re able to demonstrate compassion, a key element in patient care. Fortunately, there are steps health IT leaders can take to help replenish the supply, says David Bensema.
Resolving helpdesk tickets is important, but if CIOs and other leaders don’t take the time to get to the root of the issues, they’re completely missing the (pain) point, says Saad Chaudhry.
Supply chain and IT certainly have commonalities, but can a supply chain leader successfully make the leap to an IT leadership role? Yes, says Matthew Werder, who has “the scars and memories to prove it.”