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“Regardless of what you’re hired to do, your number one job is to make peoples’ lives better,” said Ray Gensinger, CIO at Hospital Sisters Health System. In this interview, he also talks about staff retention challenges, making the switch from CMIO to CIO, and the “fantasy” leaders need to give up.
One of the most important investments an organization can make during the course of an EHR implementation? Ensuring clinicians have ongoing, at-the-elbow support, said Ray Gensinger, CIO of Hospital Sisters Health System.
From IT manager to Division CIO
HSHS’ transformation — “It has become a lot more transparent.”
Consolidating IT services to enable “high capacity, high availability”
Thinking like a for-profit
MU — A step in the right direction, but “implementation was challenging.”
Evolution of patient engagement
“It’s enough to keep me busy for the next 20 years.”
Patient portal challenges — “Acute care data is very episodic.”
The interoperability puzzle
4 HIEs in 2 states
3-year plan for IT — “It’s actionable.”
Selling the benefits of an enterprise approach
“Success breeds success.”
The “constant conversation” of change management
HSHS’ transition from independent model to managing 14 hospitals
Enabling IT to “engage a new business model.”
Overseeing ancillary systems & telehealth
System CIO Ray Gensinger — “He brings a lot of energy to the organization”
Hospitals on Meditech & Epic
“We’re discussing a single EHR strategy.”
Telehealth & remote monitoring — “Preliminary results have been very positive”
