If you want to transition the IT department away from application support mode and into customer support mode, make sure you’re listening and asking the right questions, says CIO Chris Paravate.
Perhaps the hardest part of a CIO’s role is in learning to relinquish some control, says Chris Paravate, who talks about how he has worked to educate and empower his staff, and why go-live is only the beginning.
If you’re going to embark on an “aggressive” EHR rollout, there are several pieces that need to be in place, says CIO Chris Paravate. One of those is workflow training, which should start long before go-live.
Working with Merge Healthcare for image exchange
Moving from a children’s hospital to an adult environment
Going from single facility to multi-hospital system
A focus on leadership development
Embedding clinicians in the IT department
The value of taking a “Technical timeout”
When it’s time to get everyone on the (phone) line
Taking an ethnographic approach to workflow analysis
iPads, iPhones and developing a BYOD strategy