“What’s really missing in our culture is the ritual and ceremony.” With Memorial Day approaching, Kate Gambe reflects on what the holiday actually means, and how it can serve as a remembrance for those who sacrificed their lives – on the battlefield or in the frontlines of care.
At its core, patient experience is about helping people “communicate efficiently and effectively,” says Rick Evans, CXO at NewYork-Presbyterian. In this podcast, he talks about how his team has continued to work toward that goal despite PPE and other Covid-related challenges.
The upside of the Covid-19 pandemic that no one is talking about? The challenges many patients have had in getting a vaccine are highlighting the complexities of the US healthcare system, says Kate Gamble, who shares her own story.
Although there are certainly challenges in being a community hospital, there are also some key benefits – including the ability to pivot quickly when the unexpected happens, says Renee Fosberg, CIO at Emerson Hospital. “We work hard, and we get things done.”
In this podcast interview, CHIME CEO Russ Branzell talks about the industry’s readiness to return to in-person events, how the organization is working to solve “the most difficult problems in healthcare,” even during Covid-19, and why recognizing heroes is so critical.