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Although telehealth adoption rates are leveling off as healthcare facilities reopen, forward-thinking organizations are just getting started in how they leverage its many offerings, said CIOs John Kravitz and Kathy Ross during a recent discussion.
As leaders deal with the myriad challenges brought forth by COVID-19, governance is being flipped on its head. As a result, decisions are being made – and put into action more quickly, according to our panelists in a recent webinar.
It’s just as important for CIOs to able to communicate the vision as it is to create it, says Kathy Ross, who talks about the critical role mentors and professional organizations can play in developing leaders.
For an implementation to be successful, business units have to take ownership of the entire process, says CIO Kathy Ross. And that means partnering with IT on the build and development – not just handing it over.
Forget the shiny tools and buzzwords. In 2019, healthcare leaders are focused on leveraging technology to improve the experience for care providers and consumers, build a solid IS culture, and, most importantly, realizing the value of these solutions.
Using care navigators to engage patients
20 years of dramatic change — “IT is constantly changing.”
Previous CIO role at Beaufort Memorial
Her leadership style: “I give them guidance, but there’s no micromanaging.”
A responsibility to mentor
Advice for CIOs: Don’t be afraid
Clinically-led projects — “We’re being totally transparent and inclusive.”
Power of executive sponsorship
“Leadership all the way down is committed.”
From Allscripts to athenahealth in ambulatory
Analytics initiative with Optum — “It will give us a clear picture.”
The CIO’s challenge — “Projects don’t stop.”
Dual CIO role — “It was a challenge initially.”
Consolidating into one IS department
“We’re like an IS company within Ascension.”
Forklift EHR replacement — “We’ve got a challenging year ahead of us.”
Goal of standardization across Ascension
Biggest challenge: change management
