Three years ago, St. Luke’s had to take a pause in its Epic journey to make sure everyone was headed in the same direction. The detour, says CIO Marc Chasin, was well worth it.
Although an organization’s priorities are constantly shifting, the fundamentals – communication, transparency, and trust – should stay the same, says CIO Joey Sudomir.
It’s not anyone’s favorite project, but implementing ERP systems doesn’t have to be the behemoth it has been in the past, says Joanna Young, who offers CIOs advice on how to avoid the common pitfalls.
We know that staff resistance to change can hinder a project, but what be just as detrimental is leadership resistance, says John Mason, who offers four ways to get over the hump.
One aspect of a go-live that can’t be overlooked? The volume of last-minute requests that come in, says CIO Matthew Kull, who talks about the keys to change management, what it takes to plan a big project, and how his team is diving deeper with data.