One aspect of a go-live that can’t be overlooked? The volume of last-minute requests that come in, says CIO Matthew Kull, who talks about the keys to change management, what it takes to plan a big project, and how his team is diving deeper with data.
It wasn’t until an EHR Genius Bar was installed – using analysts, a trainer, and a physician informaticist – that adoption gained some traction at UCHealth, but the effort is far from complete, says CT Lin.
When it comes to predictive analytics, clinicians have serious concerns, says chief health information officer John Showalter, who discusses how his team is working to assuage them and what success they’ve seen so far.
The many tasks involved in orchestrating organizational transformation can place too much of a burden on frontline staff and executives, says CIO Brian Thomas, who makes a case for a Transformation Management Office.