One of the most important aspects of a cybersecurity strategy – particularly during a crisis – is communication, according to Erik Decker and Denise Anderson, who discuss key takeaways from the roadmap recently published by HSCC. And it goes far beyond targeted emails.
Although well-intended, patient satisfaction surveys can often feel more like audits. If organizations really want to gauge their experience, they need to focus on “creating conversations,” says CXO Sue Murphy.
Although there was much to consider in creating a set of cybersecurity guidelines, the important feedback the industry-led group received, according to Erik Decker, was to make sure it was “concise.”
It’s not just IT leaders who have to build and maintain solid relationships with vendors, but clinical and business leaders as well, says CIO Heather Nelson. “They need to be part of the discussion.”
Convincing leadership to invest in a digital health strategy is about more than just talk; it’s about being able to demonstrate use cases, says UChicago Medicine CIO Heather Nelson.