To commemorate the Year of the Nurse (which was extended into 2021) and National Nurses, we offer perspectives from leaders who have walked the walk on the challenges nurses face, the critical role they play in providing patient care, and how their experiences helped shape them.
The way not to teach care providers how to show empathy and incorporate it into their workflow? By mandating it, says Sue Murphy, who believes it should be less about checking a box, and more about understanding what others are feeling.
Although well-intended, patient satisfaction surveys can often feel more like audits. If organizations really want to gauge their experience, they need to focus on “creating conversations,” says CXO Sue Murphy.