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  • Subscribe
  • Advertise
  • About
    • Our Team
    • FAQs/Policies
    • Podcasts
    • Social Media
    • Contact
    • Privacy & Data Protection Policy
    • Terms of Service
  • Advisory Panel
  • Webinars
    • 7/7-Securing 3rd-Party Managed Devices
    • 7/14- Securing Remote Workforces
    • 7/19-Running an Effective IT Shop
    • 7/21-Improving Data Quality
    • On-Demand Webinar Library

“They Inspire Us”: Leaders Pay Tribute to Nurses, Share Lessons Learned

05/12/2021 By Kate Gamble Leave a Comment

To commemorate the Year of the Nurse (which was extended into 2021) and National Nurses, we offer perspectives from leaders who have walked the walk on the challenges nurses face, the critical role they play in providing patient care, and how their experiences helped shape them.

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Filed Under: Columns, General Interest/Housekeeping, Nurse Leaders, Nursing, Workflow/Usability Tagged With: Brian Weirich, Mike Hart, Nancy Yates, Sue Murphy, Susan Marino, Theresa Meadows

Sue Murphy, Chief Experience Officer, UChicago Medicine, Chapter 2

03/27/2019 By Kate Gamble Leave a Comment

The way not to teach care providers how to show empathy and incorporate it into their workflow? By mandating it, says Sue Murphy, who believes it should be less about checking a box, and more about understanding what others are feeling.

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Filed Under: Business Intelligence/Analytics, Featured, Interviews, Mentoring, Nursing, Patient Experience, Social Media, Telehealth Tagged With: Podcast, Sue Murphy, UChicago Medicine

Sue Murphy, Chief Experience Officer, University of Chicago Medicine, Chapter 1

03/21/2019 By Kate Gamble Leave a Comment

Although well-intended, patient satisfaction surveys can often feel more like audits. If organizations really want to gauge their experience, they need to focus on “creating conversations,” says CXO Sue Murphy.

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Filed Under: Communication/Transparency, Featured, Interviews, Nursing, Patient Experience Tagged With: Podcast, Sue Murphy, University of Chicago Medicine, Vocera

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