When a crisis hits – particularly one on the scale of Covid-19 – and certain projects are canceled or delays, leaders need to “recognize the potential loss” people feel and help manage it, says CIO BJ Moore.
What can leaders do when part of the health system is in ground zero for an pandemic, and other areas behind the curve? Learn and implement changes locally, while acting globally, says B.J. Moore, who talks about how his team at PSJH has responded to Covid-19.
The key to being able to share knowledge gained outside of healthcare? Let it happen organically, says B.J. Moore, CIO at Providence St. Joseph Health. “It’s always better to be pulled than to push.”
The first lesson B.J. Moore learned about working in healthcare? Before the “exciting” technologies like artificial intelligence can be leveraged, a whole lot of not-so-exciting tasks need to be taken care of, like creating a simplified operating environment.
The days where the CMIO’s primary role was to “keep the natives from growing restless” are done, according to Michael Marino. “You have to be part MBA, part physician, and part technology executive,” he says.