In a perfect world, feedback would always be delivered in a professional and constructive way. But in the world we live in, with deadlines and budgets, sometimes it needs to be unfiltered, says Kate Huvane Gamble.
Being acquired can be unnerving, particularly for a smaller hospital. And so it’s critical for CIOs to choose words carefully, keep the communication lines open, and be respectful, says John Kenagy.
If you want to transition the IT department away from application support mode and into customer support mode, make sure you’re listening and asking the right questions, says CIO Chris Paravate.
The message is simple: take care of yourself. And don’t say you don’t have time, because a healthier lifestyle can give you more time, says Kate Huvane Gamble, reflecting on what she learned from her brother.
If health systems want to sell independent practices on a hosted solution, the key is to establish trust, educate on the benefits of integration, and to avoid, at all costs, the oversell, says CIO John Kenagy.