In today’s healthcare environment, the mindset can’t be ‘what have you done for me lately,’ but rather, ‘what are you doing for patients now, and in the future.’ And that was precisely the theme at last week’s NY miniHIMSS.
What started out as a simple concept – using a standard questionnaire to measure EHR satisfaction and benchmark it with other organizations – has already yielded some interesting results, says Adam Gale of KLAS’ Arch Collaborative.
When selecting an EHR, user experience is one of the most critical factors, but what’s just as important is finding a vendor partner that can help mitigate both current and future challenges, says CIO Patrick Yount.
Having a governance structure where physicians and operational leaders are engaged in major decisions isn’t just nice to have, it’s critical to the success of an implementation, says CIO Tricia Julian.
It’s not just about planning for the future; CIOs have to bring “a certain energy and velocity to the conversation, because the change is relentless and the pace is increasing,” says David Reis.