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Value is the major concern for community hospital providers who are evaluating PACS replacements, according to new KLAS study, Community and Ambulatory PACS 2012: Questions of Value. In the community hospital market, a vendor’s ability to balance price and continued functionality development is strongly tied to customers’ overall satisfaction. The value leaders, according to KLAS, [...]
What it means to have “credibility” as a department
Defining customer service
The CIO/CMIO relationship
The importance of post-implementation support and optimization
The vendor’s role in a successful install
The CIO as fiduciary
Cerner inpatient, GE Centricity for sched/reg, MPI
Epic selected for the practices
“We’re coexisting at the moment, and it’s working well … ”
Bringing docs into the selection process
Epic and Cerner have moved into first and second place, respectively, for EMR market share in the over 200 bed market, according to findings from a new KLAS study entitled Clinical Market Share 2012: Meaningful Use Momentum Continues. KLAS reports that Allscripts, McKesson, Meditech, and Siemens signed new customers but in the end lost market [...]
About Montefiore
Running a GE Healthcare IT shop
Montefiore’s clinical IT journey
Amalga, Caradigm, Qualibria
Thoughts on big-ticket enterprise EMR buys
Although a patchwork of best-of-breed systems might result in high clinician satisfaction scores, inpatient and large physician group leaders face significant challenges in balancing clinician demands with the realities of implementing, interfacing, and supporting each solution, according to a new KLAS report — Ambulatory EMR by Specialty Study 2012: Finding the Fit. The report examines [...]
In 2009, KLAS reported nearly all software-hosting vendors were performing better than third-party hosting firms. Since then, service firms ACS and Dell have had significantly improved satisfaction scores, according to the company’s recent report: Application Hosting: Dynamic Changes Bring Providers Better Options. They now rival the traditionally highly performing software vendors Cerner, GE, McKesson, and Siemens. ACS [...]
Less than 10 percent of healthcare providers are over halfway there in terms of being fully prepared for ICD-10, according to the KLAS report, ICD-10: Preparing for October 2013. While providers know a lack of preparation could result in a halt to reimbursements and a revenue cycle disaster when ICD-10 comes, KLAS found that most organizations [...]
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