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When it comes to EHRs, small practices have big expectations, and they aren’t afraid to cut ties if their needs aren’t being met. In a new report examining the ambulatory EHR market, KLAS found that practices with one to 10 physicians have the same needs in terms of functionality and vendor support as their larger […]
Data exchange with employed & affiliated docs
Adoption hurdles — “There’s still quite a bit of skepticism”
State HIEs & ROI (or lack thereof)
Physician revenue management
Preparing for ICD-10 & MU 2 — “We’re trying to pull the initiatives together.”
Staffing challenges
Taking a stand on consultant use — “All we’re doing is inflating our costs.”
When it comes to functionality, the ambulatory EMR market is far from being a level playing field, according to a new KLAS report, which identified a 30-point difference in usability between the highest and lowest-rated vendors. The study — Ambulatory EMR Usability 2013: More Nurture than Nature — focused on the performance of EMR products […]
Value is the major concern for community hospital providers who are evaluating PACS replacements, according to new KLAS study, Community and Ambulatory PACS 2012: Questions of Value. In the community hospital market, a vendor’s ability to balance price and continued functionality development is strongly tied to customers’ overall satisfaction. The value leaders, according to KLAS, […]
What it means to have “credibility” as a department
Defining customer service
The CIO/CMIO relationship
The importance of post-implementation support and optimization
The vendor’s role in a successful install
The CIO as fiduciary
