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The most effective way to encourage adoption of any technology – especially one as important as telehealth solutions – is to show, not tell, says Tom Pacek, CIO at Inspira Health. In this interview, he talks about his team’s journey and what they’ve learned.
Easing staff burden with consultants & interns
Work-life balance
Getting personal with staff — “It’s importance to me to know what’s going on with them.”
“Dynamic” HIT industry
Cutting edge, not “bleeding edge”
Evolution of physician engagement
Selling ACOs to the board
Gathering data — “If you can’t measure it, you can’t improve it.”
Physician trust factor — “The lines are blurred now.”
South NJ’s “robust” HIE
Merger with Underwood Memorial
Working with Comcast to enable “complete redundancy”
Importance of board support
About Inspira
Soarian in hospitals, ambulatory migrating to Cerner
Physician bakeoff to select a system
Inspira’s “enterprise mentality”
MU attestation on physician side — “The biggest gap is the patients.”
Onsite portal signups & tests
“You can’t control the patient; the best you can do is educate them and get them engaged.”
