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Earlier this year, I wrote about an inspiring vendor interaction. I was careful to include a disclaimer that I’m sympathetic to my vendor friends, having worked on that side of the table. I know that our vendors are extremely important, and I spend a significant amount of time each month interacting with them and building […]
In high school, I was on the football, skiing and track teams. I ran because I had to, but I didn’t enjoy it. Probably because my brother had started running marathons, I started running the summer after graduation and I’ve logged at least 15 miles per week for the last 32 years. Many weeks it’s been much more. So […]
Last month, I was in a fascinating discussion some people from Google about workplace productivity tools. I was interested because we have a feature-rich Cisco voiceover IP phone system that can be used with traditional handsets or “soft” phones on computers with headsets. We also purchased Microsoft Office 365 […]
From the Ebola outbreak to the changes in ONC leadership to (yet another) ICD-10 delay, 2014 provided a great deal of fodder, and our bloggers proved they were up to the task by providing excellent content. And while there were numerous topics that resonated with our audience, what really seemed to make an impression were […]
“I had no idea it was this complex,” exclaimed our corporate controller. “Do you think our clinicians understand how this works?” This was her reaction to touring one of our tier-3 data centers, and no, I don’t think our clinicians understand the challenge and importance of data center management. I don’t want them to have […]
When I accepted his offer, the first thing our CIO said to me (Scott) was, “What do you think of our Help Desk website?” Recognizing that he likely didn’t think it was stellar, but wanting to support my new team, I stammered, “We can certainly improve it.” He replied, “I think it stinks, and we […]
In September 2011, after 14 years of working in our hospitals, I took on a “corporate” job. I didn’t know then, and still don’t know, how long it will take to prepare our organization to meet the new business demands, but I had three areas of focus for the first three years: Performance Management, Process […]
It’s no secret for those inside or outside of our company — Partners HealthCare System is going through significant change. Like all healthcare providers, we are adjusting to the changes in the payment system and our local market demands. Two years ago, we signed a contract with a systems vendor, ending a long era of […]
I have a couple of “Life is Good” t-shirts, one with a runner and one with a water skier. Life has been particularly good as I reached my 50th birthday and served as HIMSS Chair for the Annual Conference this year. We are creating the health information highway and I recognize there are so many […]
Our eldest child’s godmother used to say, “You can stand in the gap for about three months, but you can’t do it forever.” A parent of three, she was referring to the times she and her husband worked at a crazed pace to earn income and participate in community activities. We all know there are […]
