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One of the most important initiatives taking place at Partners HealthCare is the increased focus on human capital development, which has meant rethinking staff evaluations and improving communication, says Deputy CIO Scott MacLean. The result? A more united culture.
Scott, you just participated in one of the biggest Epic go-lives ever. What are you going to do now? I went to Berlin. Last month, my wife and I traveled to Berlin – I had a HIMSS Board meeting there and we decided to make a vacation out of it (thanks to Gram MacLean for […]
When I became CIO of one of our community hospitals, John Glaser, who was then Partners CIO, and Pat Jordan, the hospital COO to whom I reported, said, “Well, you’re going to convert the infrastructure to Partners standards. You’re going to install PeopleSoft for ERP. You’ll do Soarian for revenue cycle, and if you stay […]
Earlier this year, I wrote about an inspiring vendor interaction. I was careful to include a disclaimer that I’m sympathetic to my vendor friends, having worked on that side of the table. I know that our vendors are extremely important, and I spend a significant amount of time each month interacting with them and building […]
In high school, I was on the football, skiing and track teams. I ran because I had to, but I didn’t enjoy it. Probably because my brother had started running marathons, I started running the summer after graduation and I’ve logged at least 15 miles per week for the last 32 years. Many weeks it’s been much more. So […]
Last month, I was in a fascinating discussion some people from Google about workplace productivity tools. I was interested because we have a feature-rich Cisco voiceover IP phone system that can be used with traditional handsets or “soft” phones on computers with headsets. We also purchased Microsoft Office 365 […]
“I had no idea it was this complex,” exclaimed our corporate controller. “Do you think our clinicians understand how this works?” This was her reaction to touring one of our tier-3 data centers, and no, I don’t think our clinicians understand the challenge and importance of data center management. I don’t want them to have […]
When I accepted his offer, the first thing our CIO said to me (Scott) was, “What do you think of our Help Desk website?” Recognizing that he likely didn’t think it was stellar, but wanting to support my new team, I stammered, “We can certainly improve it.” He replied, “I think it stinks, and we […]
In September 2011, after 14 years of working in our hospitals, I took on a “corporate” job. I didn’t know then, and still don’t know, how long it will take to prepare our organization to meet the new business demands, but I had three areas of focus for the first three years: Performance Management, Process […]
It’s no secret for those inside or outside of our company — Partners HealthCare System is going through significant change. Like all healthcare providers, we are adjusting to the changes in the payment system and our local market demands. Two years ago, we signed a contract with a systems vendor, ending a long era of […]
