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When it comes to building a successful IT team, engagement and satisfaction aren’t the same thing, says CIO Tom Kurtz. Engagement means “making sure everyone is rowing in the same direction.”
Optimization isn’t a one-time thing; it’s an “ever-present project for us to continue to make the system more efficient, make it more user-friendly and take advantage of all of the features and functionality it has to offer,” says CIO Tom Kurtz.
One of the key components in Memorial Healthcare’s multipronged Covid-19 response was setting up alternative care sites, an initiative that required “significant coordination from many areas,” according to CIO Tom Kurtz.
