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  • About
    • Our Team
    • Advisory Panel
    • FAQs/Policies
    • Podcasts
    • Social Media
    • Contact
    • Privacy & Data Protection Policy
    • Terms of Service
  • Advertise
  • Partner Perspectives
  • Subscribe
  • Webinars
    • 2/7-3rd-Party Vendor Risk
    • 2/9-Leveraging AI to Lower Costs
    • 2/14-Communicating the Value of IT
    • On-Demand Webinar Library

KLAS: Third Parties Edging Software Makers In Remote Hosting Race

12/21/2011 By Anthony Guerra Leave a Comment

In 2009, KLAS reported nearly all software-hosting vendors were performing better than third-party hosting firms. Since then, service firms ACS and Dell have had significantly improved satisfaction scores, according to the company’s recent report: Application Hosting: Dynamic Changes Bring Providers Better Options. They now rival the traditionally highly performing software vendors Cerner, GE, McKesson, and Siemens. ACS […]

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Filed Under: Cloud Computing/Remote Hosting Tagged With: ACS, Allscripts, Cerner, Cerner CommunityWorks, Dell, Epic, GE Healthcare, KLAS, Lawson, McKesson, McKesson Paragon, Meditech, NaviSite, NextGen, Oracle, Siemens Healthcare, Velocity, Xerox

KLAS GM Mike Smith Talks Clinical Implementation Services

07/07/2011 By Anthony Guerra Leave a Comment

Whether in a leading or supporting role, third-party firms specializing in a vendor’s applications almost always implement them more adeptly than the vendor itself — often by a wide margin, according to a new KLAS study, Clinical Implementation Services: High in Demand But More Specialized in Need. (Click on the player below for a Podcast […]

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Filed Under: Consulting, Project Management Tagged With: Accenture, ACS, Allscripts, Cerner, Costal Consulting, CTGHS, Dell, Encore Health Resources, Epic, GE Healthcare, Innovative Healthcare Solutions, KLAS, maxIT, McKesson, Mike Smith, Navin Haffty & Associates, Peer Consulting, Siemens Healthcare, Vitalize Consulting

KLAS Analysts Bird And Smith Discuss Advisory Services Landscape

06/06/2011 By Anthony Guerra Leave a Comment

CSC, Deloitte, and Dell show the greatest depth and breadth of healthcare IT advisory engagement, appearing in almost all IT advisory areas, according to a new report from KLAS — Advisory Services: Navigating the Maze of Performance and Choice. (Click on the player below to hear a Podcast interview with report authors Bird & Smith) […]

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Filed Under: Consulting Tagged With: Accenture, ACS, Aspen Advisors, Cerner Kurt Salmon Associates, Courtyard Group, CSC, CTG, Cumberland, Dell, Deloitte, Encore, Hayes Management, IBM, Impact Advisors, Ingenix, KLAS, Lorin Bird, Meditech, Mike Smith, Peer Consulting, Phoenix Health Systems, Podcast, Pricewaterhouse Coopers, Vitalize Consulting Solutions

Mike Smith, General Manager, KLAS, Discusses IT Outsourcing Trends

05/24/2011 By Anthony Guerra Leave a Comment

The majority (60 percent) of healthcare organizations that have engaged a firm for discrete IT services reported seeing more value for their IT dollars since outsourcing, according to a new KLAS report — IT Outsourcing: Better Service in a Shifting Market. Click on the player below to hear a Podcast interview with report author Mike […]

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Filed Under: General Interest/Housekeeping Tagged With: Accenture, ACS, Allscripts, Anthelio, Cerner, CSC, CTGHS, Dell, Eclipsys, KLAS, McKesson, Medicare, Mike Smith, Phoenix Health Systems, Podcast, Siemens Healthcare

PwC Earns Top Marks in KLAS BPO Report

05/10/2011 By Anthony Guerra Leave a Comment

With a score of 92.7, PricewaterhouseCoopers leads the pack in a new KLAS report on business process outsourcing — Extended Business Office Services: Money Talks. Though noted as being slightly more costly than other firms, PwC’s performance and delivered value were determined to far outweigh the cost, KLAS found. “Clients universally praised the company’s financial […]

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Filed Under: General Interest/Housekeeping Tagged With: ACS, Anthelio, Cymetrix, Dell, Deloitte Consulting, Firstsource, HRG, KLAS, Lorin Bird, MedAssets, MedAssist, NCO, PHNS, PwC

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