In 2009, KLAS reported nearly all software-hosting vendors were performing better than third-party hosting firms. Since then, service firms ACS and Dell have had significantly improved satisfaction scores, according to the company’s recent report: Application Hosting: Dynamic Changes Bring Providers Better Options. They now rival the traditionally highly performing software vendors Cerner, GE, McKesson, and Siemens. ACS […]
KLAS GM Mike Smith Talks Clinical Implementation Services
Whether in a leading or supporting role, third-party firms specializing in a vendor’s applications almost always implement them more adeptly than the vendor itself — often by a wide margin, according to a new KLAS study, Clinical Implementation Services: High in Demand But More Specialized in Need. (Click on the player below for a Podcast […]
KLAS Analysts Bird And Smith Discuss Advisory Services Landscape
CSC, Deloitte, and Dell show the greatest depth and breadth of healthcare IT advisory engagement, appearing in almost all IT advisory areas, according to a new report from KLAS — Advisory Services: Navigating the Maze of Performance and Choice. (Click on the player below to hear a Podcast interview with report authors Bird & Smith) […]
Mike Smith, General Manager, KLAS, Discusses IT Outsourcing Trends
The majority (60 percent) of healthcare organizations that have engaged a firm for discrete IT services reported seeing more value for their IT dollars since outsourcing, according to a new KLAS report — IT Outsourcing: Better Service in a Shifting Market. Click on the player below to hear a Podcast interview with report author Mike […]
PwC Earns Top Marks in KLAS BPO Report
With a score of 92.7, PricewaterhouseCoopers leads the pack in a new KLAS report on business process outsourcing — Extended Business Office Services: Money Talks. Though noted as being slightly more costly than other firms, PwC’s performance and delivered value were determined to far outweigh the cost, KLAS found. “Clients universally praised the company’s financial […]