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In 2009, KLAS reported nearly all software-hosting vendors were performing better than third-party hosting firms. Since then, service firms ACS and Dell have had significantly improved satisfaction scores, according to the company’s recent report: Application Hosting: Dynamic Changes Bring Providers Better Options. They now rival the traditionally highly performing software vendors Cerner, GE, McKesson, and Siemens. ACS […]
Whether in a leading or supporting role, third-party firms specializing in a vendor’s applications almost always implement them more adeptly than the vendor itself — often by a wide margin, according to a new KLAS study, Clinical Implementation Services: High in Demand But More Specialized in Need. (Click on the player below for a Podcast […]
CSC, Deloitte, and Dell show the greatest depth and breadth of healthcare IT advisory engagement, appearing in almost all IT advisory areas, according to a new report from KLAS — Advisory Services: Navigating the Maze of Performance and Choice. (Click on the player below to hear a Podcast interview with report authors Bird & Smith) […]
The majority (60 percent) of healthcare organizations that have engaged a firm for discrete IT services reported seeing more value for their IT dollars since outsourcing, according to a new KLAS report — IT Outsourcing: Better Service in a Shifting Market. Click on the player below to hear a Podcast interview with report author Mike […]
With a score of 92.7, PricewaterhouseCoopers leads the pack in a new KLAS report on business process outsourcing — Extended Business Office Services: Money Talks. Though noted as being slightly more costly than other firms, PwC’s performance and delivered value were determined to far outweigh the cost, KLAS found. “Clients universally praised the company’s financial […]
While three vendors — Allscripts, McKesson, and TeleTracking — currently dominate the patient flow software market, a number of major players are set to enter the fray, according to a new report from KLAS, Patient Flow 2011: Relieving Hospital Pressure. Among those knocking at the door are nearly a dozen vendors beyond those measured in […]
Meditech clients hire Dell Services and Navin, Haffty & Associates (NHA) twice as often as firms that advise on multiple vendor brands, according to a new report from KLAS. These two firms also had the largest share of Version 6.0 and Meaningful Use-related projects. (Click on the player below for a Podcast interview with KLAS’s […]
Nearly 70 percent of healthcare providers expect to hire a professional services firm to help with the demands of achieving Meaningful Use, according to a new report from Orem, Utah-based KLAS entitled, “Shifting Demand for Consultants: Who’s Hot, Who’s Not, and Why.” (click here for a Podcast interview with report author Mike Smith, KLAS general […]
In terms of overall performance when acting as the lead consultant on clinical engagements, ACS, CTG and Deloitte are in a virtual dead heat, scoring a full 10 points above the next closest firm, Accenture, which is a significant performance gap, according to a new KLAS report: “Getting to Stimulus Funding: Which Consultants Can Help?” […]
When it comes to application hosting, healthcare providers are finding greater success working with vendors, but are able to host a wider selection of applications by partnering with services firms, according to a new KLAS report. The report — “Application Hosting: Offloading Risk and Cost?” — notes that services firms are able to host a […]
