The majority (60 percent) of healthcare organizations that have engaged a firm for discrete IT services reported seeing more value for their IT dollars since outsourcing, according to a new KLAS report — IT Outsourcing: Better Service in a Shifting Market. Click on the player below to hear a Podcast interview with report author Mike […]
PwC Earns Top Marks in KLAS BPO Report
With a score of 92.7, PricewaterhouseCoopers leads the pack in a new KLAS report on business process outsourcing — Extended Business Office Services: Money Talks. Though noted as being slightly more costly than other firms, PwC’s performance and delivered value were determined to far outweigh the cost, KLAS found. “Clients universally praised the company’s financial […]