There are a few keys that I have found when communicating with customers about outages and service interruptions: Our customers can accept bad news, they cannot accept no news. Getting the team out into the patient care areas, communicating face-to-face, buys a lot of goodwill. Don’t use generic email addresses, send genuinely worded emails from […]
A Tale Of Two Hurricanes
What a difference a year makes. Last August, hurricane fever hit New Jersey as residents of the shore area taped up their windows, bought generators, and hunkered down in anticipation of Hurricane Irene. My husband Dan and I earned a new nickname — Storm Chasers — when we headed toward (not away from) the coast […]
Preparing For The Inevitable
“I’m at the supermarket. I’m going to get some and cod for dinner. Do we need anything else?” I asked my wife. In reply, I heard something like the following: “Contractor … bathroom … water …. insurance … if not, $10,000.” Stunned into incoherence almost equal to hers, and now sporting a hue similar to […]
Sonya Christian, CIO, West Georgia Health System, Chapter 4
Sonya Christian, CIO, West Georgia Health System, Chapter 3
Learning From Google
Chris Belmont, System VP/CIO, Ochsner Health System, Chapter 3
Jim Burton, SVP/CIO, East Jefferson General Hospital, Transcript/Podcast, Chapter 1
PODCAST: One-on-One w/Heartland Health CIO Helen Thompson, Chapter 2
All organizations need a mission against which choices can be made. At Heartland Health, that mission is simply to provide the best patient care. So when it’s time for HIE work — the moment competitive juices can douse collaborative goals — referring to that mission can make choosing a course much easier. At Heartland, collaboration […]
PODCAST: One-on-One w/Sisters of Mercy Health System VP & CIO Will Showalter, Chapter 2
A house is only as strong as the foundation on which it’s built. And an application environment is only as sound as the network infrastructure and data center upon which it rests. As such, Will Showalter and Sisters of Mercy Health System have undertaken a rebuild of their foundation to support the more than 4,000 […]