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“We just re-synced the account, so you should be all set now.” “You what?” “The techs said they re-synced the account and, when they did, they saw a few issues were resolved. I don’t think you’re going to have a problem anymore.” “Really?” I asked, “Because I’ve called about this problem many, many times and […]
Google had an outage this week. Google Docs, which I use at home, was down for about an hour. They wrote a post about the outage on their blog. I think this post is a great lesson in effective IT Operations. Our IT organization is working on improving all of these areas, but we have […]
In ITIL, we healthcare CIOs are acting in predictable fashion by following the “Most Popular Practice” as opposed to the “Best Practice.” Before we pull the trigger on yet another silver bullet savior of process, I urge all of us to look closely at the contribution of burdensome process in the woes of Toyota…and GE…and […]
