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  • About
    • Our Team
    • Advisory Panel
    • FAQs/Policies
    • Podcasts
    • Social Media
    • Contact
    • Privacy & Data Protection Policy
    • Terms of Service
  • Advertise
  • Partner Perspectives
  • Subscribe
  • Webinars
    • 4/6-Improving Data Quality
    • 4/13-Staying Trained on Key Apps
    • On-Demand Webinar Library

Everything But the Kitchen Sync

09/12/2013 By Anthony Guerra Leave a Comment

“We just re-synced the account, so you should be all set now.” “You what?” “The techs said they re-synced the account and, when they did, they saw a few issues were resolved. I don’t think you’re going to have a problem anymore.” “Really?” I asked, “Because I’ve called about this problem many, many times and […]

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Filed Under: Communication/Transparency, Problem Solving Tagged With: Anthony Guerra, Blog, Google, Microsoft

Learning From Google

09/14/2011 By Will Weider Leave a Comment

Google had an outage this week. Google Docs, which I use at home, was down for about an hour. They wrote a post about the outage on their blog. I think this post is a great lesson in effective IT Operations. Our IT organization is working on improving all of these areas, but we have […]

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Filed Under: Disaster Recovery, Infrastructure Tagged With: Blog, Google, Will Weider

Don’t Be Strangled By Process-Improvement Black Belts

07/20/2010 By Dale Sanders 1 Comment

In ITIL, we healthcare CIOs are acting in predictable fashion by following the “Most Popular Practice” as opposed to the “Best Practice.” Before we pull the trigger on yet another silver bullet savior of process, I urge all of us to look closely at the contribution of burdensome process in the woes of Toyota…and GE…and […]

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Filed Under: Process Improvement Methodologies Tagged With: Apple, Blogs, Dale Sanders, DMAIC, GE, Google, ITIL, Lean Management, Motorola, Six Sigma, Toyota

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