“You do realize that we’ve become those people, right?” I asked my husband. “Which people?” “The ones who hightail it to the store and stock up on milk when there’s snow in the forecast.” It happens every time one of the many radar systems detects a few flurries (which is quite often when you live […]
Paul Foelsch, VP of IS & CIO, Mercy Hospital Iowa City, Chapter 3
Paul Foelsch, VP of IS & CIO, Mercy Hospital Iowa City, Chapter 2
Preparing For The Next Crisis — Not The Last One
Ralph Johnson, CIO, Franklin Community Health Network, Chapter 1
A Moment Of Silence Becomes A Teachable Moment
The Aftermath: Learning From The Tragedy In Boston
Now that schedules are returning to normal, it’s appropriate to review the events of last week and reflect on the lessons learned with the benefit of hindsight. 1. Risk planning is forever altered. To me, risk is the likelihood of an event multiplied by the impact of that event. Risk management for BIDMC IT now […]
No Mission Is More Critical Than Maintaining a Solid Infrastructure
Many reporters have contacted me for an IT perspective on the April 15 bombings in Boston. Within moments of the event, social media became the preferred mechanism for communication and coordination. I was on a plane from Los Angeles to Boston at 36,000 feet when the bombs exploded and received real-time Twitter feeds, streaming video, […]
healthsystemCIO.com Survey Says Superstorms Don’t Supercede Other Priorities
Even a Superstorm can’t propel disaster planning to the top of the list. When it comes to disaster preparedness, most CIOs take a proactive rather than a reactive approach. Yet still, an event like Hurricane Sandy can expose weaknesses in even the best laid plans, and prompt leaders to reevaluate their strategies. According to the […]
Customer Communications During an Outage
There are a few keys that I have found when communicating with customers about outages and service interruptions: Our customers can accept bad news, they cannot accept no news. Getting the team out into the patient care areas, communicating face-to-face, buys a lot of goodwill. Don’t use generic email addresses, send genuinely worded emails from […]