One of the leader’s most important functions is to make sure employees are happy, engaged, and productive. How can that be accomplished? Will Weider has some suggestions.
What Employees Want
How To Recover From A Service Failure
It’s inevitable that service failures will happen. A strong leader will take the necessary steps to recover the organization’s standing with customers and continually improve, says CIO Will Weider.
Why IT Customer Satisfaction Surveys Matter
Most organizations survey employees to measure engagement and satisfaction, and yet most CIOs don’t have overall metrics about how well IT is delivering services. That, says Will Weider, is a problem.
The Next Chapter
After spending the past few years transitioning Ministry’s IT division to Ascension, Will Weider is pondering his next move, and sorting through the many emotions brought on by a major change.
A Framework for IT Expense Reduction
From breaking up tasks into manageable bites to initiating regular follow-ups, there are steps CIOs and other leaders can take to reduce IT expenses, according to Will Weider.
Communication Tips For Marissa Mayer
Yammer is the internal social media platform we use in IT at Ministry Health Care. Recently there was a Yammer thread discussing the effectiveness of the communication surrounding the recent Yahoo email outage. Outage communication has been a focus for us and we like looking at what others are doing. There were certainly a number […]
It’s All In The Presentation
I believe the most important aspect of my role as a CIO is communication. A mediocre strategy that is well articulated will produce greater results than an excellent strategy that is not understood by those who must execute and support it. There are many communication vehicles, but those of us at the senior management level […]
Acknowledging Our Mentors: For Will Weider, It Took A Village
When Kate Gamble asked me to write about my mentor, I thought that would be easy since I have worked for a lot of people that have positively shaped who I am. I also love healthsystemCIO.com and wanted to give back. But I anguished over who to write about, not being able to choose any one person. So, I chose to […]
Beware Of Marketers Bearing Gifts
I can’t imagine how difficult it is for those who sell IT services and goods to reach the people that would buy from them. Every organization has a different structure and we are all inundated with requests for our time and attention. Many attempts to get our attention are complete failures; for example, when it […]
Staying One Step Ahead Of PC Issues
We are users of a cool product from Aternity for application monitoring. The Aternity app runs in the background on our PCs and monitors the end-user experience. When a customer says, “the system is running slow,” we have a wealth of data that can confirm that is the case, quantify how slow it is running, […]
