There’s no checklist or formal training when it comes to dealing with death at the workplace, but there are steps leaders can take to care for the family, the staff, and yourself, says CIO Ed Marx.
The life-changing, career-defining lesson Ed Marx learned while washing windows? “Service excellence is a strategic differentiator for success.”
There’s nothing wrong with bringing some of your own ideas into a new role – as long as you’re willing to consider other ideas as well, says Ed Marx, who talks about his leadership philosophy.
The best way to get to know an organization and its people isn’t necessarily to hit the ground running, but to ‘hit the ground listening,’ says Ed Marx, who talks about his first months as Cleveland Clinic CIO.
From the military to solo practice
Leading change at Inova
Master’s in Management of Clinical Informatics
Thoughts on his first year — “The depth of talent here is really pretty incredible.”
Fostering – not forcing – innovation
No “magic” in change management
“You have to eat your own cooking.”