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ICD-10 governance
Hitting the restart button — “There are a lot of unknowns.”
600-record audit with Nuance
Comparing historical data in ICD-9 & ICD-10 – “It’s going to be challenging.”
Summit’s app store
Patient engagement tools
Volunteering with United Way
90-plus interviews to improve strategic planning — “50 percent talked about data.”
Data & Analytics Governance Committee
Creating dashboards — “It’s an exciting journey.”
Plan, Do, Study, Act
The art of customization—“We only have so many resources.”
Taking Aspen’s model & ‘Summitizing’ it
Patient & provider engagement survey
About Summit Health
Meditech HIS, Fuji, GE Centricity
“We’ve been able to do some really innovative things.”
Working with Aspen on a long-term strategy
Lean process improvement
“We needed to do a better job with our ability to manage and govern data.”
Voice of the customer
*Satisfying the specialists
*Wireless device empowerment
*”It’s a balance between access and security”
*”Now the tune is not, ‘No,’ just, ‘Not now'”
*The ambulatory integration challenge: “You can have three people on NextGen but they can be on different versions”
*”You can’t just slap in new code”
*The main challenge: “Getting all the clinical data together in a similar format”
*Making the physicians understand: “It’s not plug and play”
*The interface maintenance nightmare: “You’ve got a moving environment”
*Embracing the affiliated physicians
*Running a Meditech C/S 5.6.4 shop — no plans for 6.0
*Implementing service packs
*Meditech’s service — “Their ability to open a ticket and track its progress is probably the best that I’ve seen”
*Physician engagement strategies
