The Physician Burnout Crisis: Why Patients Must Come Second

The concept may seem to run counter to everything physicians are taught, but if we want to reduce burnout and bring joy back to medicine, it’s time to put patients second, says CMIO CT Lin.

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Self-Service Done Right: How To Strike The Ideal Balance

Being a service-oriented organization means knowing how your users and customers want to receive assistance, and creating the most effective ways to deliver it, says CIO Brian Thomas.

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Leadership Challenges, Part 2: Receiving Critical Feedback

It’s impossible to improve as a leader – and as a person – if you don’t know how to do receive and process feedback, says Steve Huffman, who offers some key pieces of advice.

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Learning From Landmines: How Adversity Builds Better Leaders

While it would be great to avoid career landmines, the experience can strengthen a CIO’s leadership skills and help better position the organization for future challenges, says Chris Wierz of Witt/Kieffer.

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Lead Change, Or Get Out Of The Way

We know that staff resistance to change can hinder a project, but what be just as detrimental is leadership resistance, says John Mason, who offers four ways to get over the hump.

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