As a leader, you can’t handle every situation – and you shouldn’t, says Anthony Guerra, who believes sometimes problems are best solved when it’s someone else who steps up.
Being a leader in a disruptive, digital environment means being able to focus on the bigger picture, empower the whole team, and set the strategic vision, says CIO David Chou.
From silencing the noise to redefining what ‘winning’ means, there are a few key factors leaders need to understand if they want to resolve conflicts the right way, says Steve Huffman.
Seeking advice before making a decision is critical, even – and perhaps, especially – if you don’t end up following it, says Anthony Guerra, who believes the process can provide clarity.
It’s inevitable that service failures will happen. A strong leader will take the necessary steps to recover the organization’s standing with customers and continually improve, says CIO Will Weider.